Backup Power Customer Notice

Backup Power for Residential Voice Communications Services during Power Outages: For many years, your home communication would allow you to stay connected to emergency voice services during a power outage. However, if your residential voice communication service is provided using fiber optics rather than the traditional copper based line, the residential voice communication service requires backup battery power to continue functioning during an outage. To avoid a disruption of home voice service during an outage – and to maintain the ability to connect to 911 emergency services — La Ward Telephone Exchange, Inc. ("La Ward") offers new customers at the time they subscribe to the residential voice service a backup battery maintenance plan for $2.50 per month. This backup battery maintenance plan will provide a battery for the backup power for your residential voice service at the time of the initial installation and will cover any replacement of the battery at no additional cost. Customers are free to choose not to take the backup battery maintenance plan from L Ward and can obtain a backup battery on their own, then either install the battery themselves or request that La Ward install the initial batter for them.

What Your Battery Can – and Can't – Do for You: The backup batteries for communication service allow you to continue to use your home voice services during a power outage. Without a backup battery or alternate backup source such as a generator, customers with fiber based residential voice service will not be able to make any calls, including emergency calls to 911. The only way to maintain the ability to user your voice service is by using some for of backup power.

The back up battery does not provide power to any services other than voice. Home security systems, medical monitoring devices and other equipment will not urn on a residential voice service backup battery.

Backup Battery Options: As previously noted, La Ward offers a maintenance plan that will provide a backup battery during the initial installation and will cover the replacement of the battery. Customers are also free to choose to obtain the backup battery on their own from third party sellers. The battery may need to be replaced every two or three years or when the battery is not longer functioning.

  • La Ward Telephone Exchange provided backup batteries — La Ward Telephone Exchange will provide and install at no cost to you under a backup battery mainetnance plan for $2.50 per month a battery, and any replacement of the backup battery when it becomes known that the battery needs to be replaced. If you have any questions, please call 361-872-2211. Additional spare backup batteries to be stored in your home may be purchases from our company.
  • Third Party provided backup batteries — You can also choose to purchase a backup battery through many of your local retailers such as Best Buy or on–line, and then either install it yourself or request that La Ward install it for you at the time you bein your new residential voice service. Further, you can purchase additional spare backup batteries to kep on hand in your home. Please contact our company and we will gladly provide you with the information you need about the type of battery that you have to ensure that you purchase a battery model that matches your UPS.

Expected Backup Power Duration: Backup batteries are expected to last at least 8 hours on standby power. The backup battery should give you at least 6 hours of talk time. If you feel that is not enough time, you may extend your standby power by purchasing from our company or a third party additional spare 8 hour batteries of a 24 hour battery.

Instructions for Proper Care and Use of Your Battery: Please follow the more detailed instructions included with your battery for proper use, storage and care of your battery to ensure that it will function as needed during a power outage. If you do not store your battery correctly, it may shorten its useful life. Environmental factors such as temperature can shorten your battery's useful life. We recommend that you store your battery above 41°F and below 104°F. Batteries will not last forever and should be replaced every 2 to 3 years, or when the indicator light for the battery shows that it is low or out of charge. You should also periodically, as described in the instructions included with your battery, remove and test your battery to verify both the operation of the backup battery and its condition.