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Frequently Asked Questions |
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How can I check how many minutes I've used this month?
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Click on the LaWard Cellular bill pay on this webpage to view your account details or call the LaWard Cellular office (361) 578-9000 and ask to speak to a representative.
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Can I make international calls, and what is the cost?
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Yes, long distance charges vary based on time of day and country calling. Please contact your service representative for more details.
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Can I use my phone in another country?
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Not currently, but we are working on getting service in Canada.
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What is the cost to send/recieve text and mms?
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If you do not have a text package the cost is 10 cents per text message, incoming text messages are always free with LaWard Cellular. MMS messages are billed at .01 cents per kilobyte.
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When do my package minutes start over?
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On the 10th of every month.
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Will I lose my rollover minutes if I change my rate plan?
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Yes, however you retain the same amount as your new package.
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Can I change my rate plan at anytime?
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Yes, but if not done on or close to bill cycle end date, there is a possibility of pro-rations of money and minutes.
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How long do I have to wait to get an upgrade?
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After 18 months per 2 year contract.
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What does period 1,2,3,&4 mean when I view my bill online?
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Daytime, weekly nights & weekends, weekend nights & weekends, mobile to mobile.
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What time do my night and weekends start?
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Regular nights start at 9pm to 6:59am. Weekend start 9pm Friday night to 6:59am Monday morning. Early nights and weekends start at 7pm to 6:59am.
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